Healthcare | Vaccine Management Software
Overview
I worked as a UX/UI Designer on this project, partnering closely with developers and end users to improve the usability of an existing, complex system. Because the platform handled highly sensitive personal data, our team had limited direct access to the software, which made a user-centered and feedback-driven process essential from the start.
To understand user needs and pain points, I collaborated with users through regular touchpoints, gathering qualitative feedback on workflows, system limitations, and areas of friction. I helped synthesize these insights into clear UX requirements, user flows, and interface improvements, ensuring design decisions were grounded in real user needs despite access constraints.
Through iterative design cycles, I contributed to wireframes and high-fidelity screens that addressed usability, accessibility, and efficiency. I worked closely with developers to validate feasibility and ensure designs aligned with technical and regulatory constraints. Feedback from both users and engineers informed continuous refinement throughout the process.
In parallel, I supported the creation of a scalable design system that enabled consistency across screens while remaining flexible enough to support different state-level requirements. The system emphasized modular components, responsive behavior, and accessibility standards, allowing the product to scale without compromising usability.
Despite privacy and security limitations, our team successfully delivered responsive, development-ready designs that improved the overall user experience while meeting strict compliance requirements. This project strengthened my ability to design within complex, regulated environments and reinforced the importance of collaboration, iteration, and user advocacy in delivering effective UX solutions for large-scale public systems such as those used by the CDC.